FAQs

Refund / Returns Policy

Please click here to learn about my Refund Policy.

Shipping & Dispatch Policy

My full shipping policy can be found if you click here.

What courier do you use to send your orders?

I normally use Australia Post where possible. For some particularly large or bulky orders, I may choose to use Sendle. However, Australia Post is generally what I'll use!

How long does it take for an order to dispatch?

In short, most orders are shipped out within 48 hours (excluding personalised orders which may take up to 5 days). My full shipping policy can be found if you click here.

What is the environmental impact of your products and packaging/shipping?

I'm a fairly environmentally conscious individual and strive to reduce my negative environmental impact wherever possible. I only use recycled, recyclable or biodegradable materials in all of my packaging and source all of my natural wood from sustainable sources.

You can read more about the steps I take to reduce my negative environmental impact here.